Privacy Policy

1. Introduction

7game ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the 7game platform, including our website, mobile-optimised pages, and related services available to players in Bangladesh.

By accessing or using 7game, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users aged 21 and above. If you are under 21 years of age, you are not permitted to use this platform.

2. Information We Collect

We collect various categories of personal information necessary to provide you with a safe, reliable, and compliant gaming service. The information we gather falls into two primary categories: information you provide directly to us, and information collected automatically through your use of the platform.

Information You Provide Directly

• Full name, date of birth, and proof of age (21+ verification)
• Email address, phone number, and residential address (city/district in Bangladesh, e.g. Dhaka, Chittagong, Sylhet)
• Payment information such as bKash wallet number, Nagad account details, Rocket mobile banking information, or bank account details from institutions including Dutch-Bangla Bank, BRAC Bank, or City Bank
• Government-issued identification documents submitted for account verification (KYC)
• Communications you send to our support team, including support tickets and feedback submissions

Information Collected Automatically

• Device information including IP address, device type, operating system, and browser version
• Session data including pages visited, time spent on site, clicks, and game activity logs
• Cookies and similar tracking technologies — see the Cookie section of this policy for full details

3. How We Use Your Information

7game uses the personal information we collect for a range of legitimate operational purposes. Specifically, your data may be used to:

• Create, verify, and maintain your 7game account, including age and identity verification in compliance with responsible gaming standards
• Process deposits and withdrawals through supported payment methods including bKash, Nagad, and Rocket, and maintain accurate transaction records
• Deliver customer support and respond to queries, complaints, or account-related requests promptly
• Send account notifications, security alerts, and — where you have opted in — promotional communications about bonuses, seasonal offers (e.g., Eid, Pohela Boishakh promotions), and new game launches
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform

4. Legal Basis for Processing

7game processes your personal data on the following legal grounds: (a) the performance of a contract — processing is necessary to provide you with the gaming and payment services you have requested; (b) compliance with a legal obligation — we may be required to retain or disclose certain information by applicable laws and regulations; (c) legitimate interests — we have a genuine business interest in maintaining the security, integrity, and fair operation of the 7game platform; and (d) consent — where you have explicitly provided consent for a specific processing activity, such as receiving marketing communications, you may withdraw that consent at any time.

We do not process your data for purposes that are incompatible with the original purposes for which it was collected, unless we have obtained your consent or are required to do so by applicable law.

5. Disclosure of Your Information

7game may disclose your personal information to the following categories of third parties, strictly on a need-to-know basis and under appropriate data protection obligations:

• Payment processors and financial service providers (e.g., bKash, Nagad, Rocket, Upay, and partner banks) required to complete your deposit or withdrawal transactions
• Identity verification and KYC service providers who assist us in confirming your age and identity in accordance with responsible gaming obligations
• Law enforcement agencies, regulatory authorities, or courts where we are legally required or permitted to disclose information to comply with a legal process, protect public safety, or prevent crime

6. Data Retention

We retain your personal information for as long as your account is active or as required to provide you with our services. In addition, we may retain certain information for a longer period where we are required to do so by law, or to resolve disputes, enforce agreements, or maintain the integrity of our records.

When your data is no longer required, we take reasonable steps to securely delete or anonymise it in a manner that prevents reconstruction or identification.

7. Cookies and Tracking Technologies

7game uses cookies, web beacons, pixel tags, and similar technologies to enhance your browsing experience and gather analytical data about platform usage. The types of cookies we use include:

• Essential cookies — required for core site functionality such as maintaining your session and login state
• Analytics cookies — used to understand how visitors interact with the platform, which pages are most visited, and where performance improvements can be made
• Preference cookies — used to remember your language, region (Bangladesh), and display preferences between sessions
• Marketing cookies — used, only with your consent, to deliver relevant promotional content about 7game offers that may interest you
• You may disable or delete cookies at any time via your browser settings. Please be aware that disabling essential cookies may affect the core functionality of the 7game platform.

8. Security Measures

7game implements a range of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure password hashing, access controls limiting internal staff access to personal data on a strict need-to-know basis, and regular security reviews of our systems and processes.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users in a timely manner.

9. Your Rights

As a 7game user, you have the following rights with respect to your personal data:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any of your personal information held by us is inaccurate or incomplete, you have the right to request that it be corrected
• Right to erasure — subject to our legal obligations, you may request deletion of your personal data; note that certain data must be retained by law (e.g., transaction records) and cannot be immediately erased

10. Children and Minors

7game is strictly an adults-only platform. Access to and use of our gaming services is permitted only for individuals who are 21 years of age or older. We do not knowingly collect, use, or retain personal information from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to delete that information and close the associated account. If you believe a minor has accessed the 7game platform, please contact our support team immediately.

11. Changes to This Privacy Policy

7game reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 7game following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how 7game protects your personal information. If changes are significant, we will make reasonable efforts to provide a prominent notice.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which 7game handles your personal data, please contact our support team at [email protected]. We aim to respond to all privacy-related inquiries within 5 working days. For urgent matters, please clearly indicate the nature of your request in your message so our team can prioritise accordingly.

13. Governing Language

This Privacy Policy is written in English. In the event of any conflict or discrepancy between the English version and any translated version of this policy, the English version shall prevail and take precedence in all respects.